Sportworks.io Limited ("Sportworks.io", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at https://sportworks.io (the "Site").

1. Information We Collect

a) Information You Provide

Name, email address, company name, and any message content when you submit a form or contact us directly.

b) Information We Automatically Collect

IP address
Browser type and version
Pages visited and time spent on site
Device type, screen size, and operating system

This information is collected via cookies and analytics tools.

2. How We Use Your Information

We use your personal data to:

Respond to enquiries and support requests
Improve the Site and user experience
Analyse usage patterns and site performance
Send updates or marketing communications (only with your consent)
Meet legal or regulatory obligations

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal grounds to process your personal data:

Your consent (where applicable)
Our legitimate interest in improving and operating our services
Compliance with legal requirements

4. Sharing Your Information

We do not sell or rent your personal data.

We may share it with trusted third-party providers, including:

Hosting and infrastructure services
Analytics platforms
Communication tools

These providers are required to process your data in accordance with applicable laws and only for specified purposes.

5. Data Retention

We keep your personal information only as long as needed:

To fulfill the purposes outlined above
To meet legal, tax, or regulatory obligations

When no longer needed, your data will be securely deleted or anonymised.

6. Your Rights

You have the right to:

Request access to your data
Request correction of any inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict how we process your data
Withdraw consent at any time

To exercise these rights, contact us at build@sportworks.io.

7. Cookies

Our Site uses cookies to:

Save preferences
Track website usage and performance
Analyse behaviour to improve the Site

You can control cookies through your browser settings. Disabling cookies may impact functionality.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data. While no system is completely secure, we strive to protect your data from loss, misuse, and unauthorised access.

9. Third-Party Links

Our Site may include links to other websites. This Privacy Policy applies only to sportworks.io. We are not responsible for the privacy practices or content of third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact:

Sportworks.io Limited

410F JQ Modern, Birmingham, B18 6NF

12. Resource Library assistant and videos

When you submit a question to the Resource Library assistant, we send your question and up to six recent conversation messages to OpenAI through Replit AI Integrations to generate a response grounded in our product guides. Please do not include passwords, confidential information, or sensitive personal data. This processing supports our legitimate interest in providing product support.

The conversation is held in the current page's memory and is not saved by the Resource Library chat backend. Reloading the page clears the visible conversation. The backend does not log question text, conversation history, or answer text. Our hosting and AI providers process requests under their own applicable terms and privacy notices; this does not mean that their systems retain no data.

We use the connection IP address temporarily for abuse prevention and rate limiting. The in-memory rate-limit window is ten minutes; server request logs may also include operational information such as request paths and status codes.

Resource videos are embedded from Loom. Loading or playing an embedded video connects your browser to Loom, which may process your IP address, device information, and cookies according to its privacy practices. You can browse the guides without submitting a question to the AI assistant.